Premium Support can also be used for other non-Dell issues, such as if you are having trouble with Excel Pivot Tables, or you are trying to upgrade a third party program. Click the Update History link. Does it expire? Ive not had that experience, but its good to hear of yours. $99.00. And you can usually roll back a driver update under Properties for that device in the Device Manager in the Control Panel or Settings. These oils will become rancid. Create an account to follow your favorite communities and start taking part in conversations. dell exchange team send me a refurbished request as a My dell latitude won't turn off from windows or cmd ,it Can I "upgrade" a legacy port on a dell charger to Support Assist says my Dell laptop is not Dell. I do believe that today theyre settling on SupportAssist, and its been working perfectly for me across multiple machines. Retail, Premium Support with Onsite Service After Remote Diagnosis, 1 Year. But, seriously s https://t.co/JfRJnnDHpP, @Daniel_Bowers @IanCutress For a majority of *desktop* users, yes - the GHz race is meaningless. You can, of course, after . There may be other examples as well. Choose Update and Security. XPS and Latitude) versus business products (i.e. Patron Perks - I never had a problem with it, but I would actually not install it until you have some problem that requires you to call Dell. I, too, have a couple of Dell computers. Procedural security Dell groups who have access to Dell SupportAssist components (such as the database administration group and . For more information, please see our Dell warrants that its hardware products will be free of defects in materials and workmanship. It's 3rd party software and has security flaws. RUCKUS END USER PREMIUM SUPPORT - EXTEND. The service plan is no longer in effect and will be renewed during the renewal . Learn More, Report Unresolved Customer Service IssueshereI do not work for Dell. You can, of course, after reviewing the benefits it provides, but my take especially on machines older than a couple of years is that its not worth the expense. Click the Uninstall Updates link. I never experienced using SupportAssist out of warranty, but I am sure that driver updates, system checks and even support tickets should still work fine after warranty expires (of course, this only has meaning if you used SupportAssist to do that anyway, you also have pre-boot self-tests, Dell Update, support . It does sound like youve already looked for exactly what I would have: a setting to control how aggressive the cleaning might be. These tools can be run either automatically or on-demand. Its simple to get help with hardware issues. What does cholera look like under a microscope? Dell is here to help. Thats a great observation, and honestly I kinda overlooked manufacturer-supplied support tools like SupportAssist in my article on where to get driver updates. But the moment the bad guys discover it exists and start exploiting it, then by definition its an issue. In the end I just had to remove it. One thought it was July 2017, the other February 2017. The unofficial subreddit for Dell Technologies. But my advice remains that for most people, SupportAssist is an OK thing to have and run. Ive had conflicting advice on whether I should let it install those updates. I have 2 DELL Inspiron laptops with Windows 7. Another amusing perspective is demonstrated by the Meltdown & Spectre vulnerability we lived with it for decades on billions of computers, and then, overnight, it was deemed to be a global disaster. I used to use Piriforms CCleaner, but gave up when they sold out to Avast. PDF Why choose Dell Premium Support Plus? A. Monthly Subscription Premium Support Plus: 7x24 Technical Support. Also these are often bundled with unwanted advertising and promotions especially for e.g. Read up on it before purchasing it. I wonder if any others have had such an experience. 1. You seem to say not if it aint broke dont fix it and yet Dell insists the utility keeps my machine up-to-date so as to run securely and optimally. Most commonly they update drivers and often the computers BIOS, but they sometimes include additional features, such as file cleanup and various types of performance tuning. Dell India quote. Renewal 1 Month Plan US$ 9.99 US$ 8.99 Buy Now; Sale! The Control Panel's Installed Updates windows appears. A 90-day limited warranty, a one-year limited warranty, a two-year limited warranty, a three-year limited warranty, or a four-year limited warranty are available on Dell-branded hardware. PALO ALTO NETWORKS PREMIUM SUPPORT PROGR. 2. The Premium Service Plan includes features like preferred technician access and scheduled ahead support, as well as the Basic and Advanced Service Plans. If it comes pre-configured to run on a schedule, let it. If you want to, you can go to the manufacturers websites to see if it includes security patches. 0. Premium Support with Onsite Service After Remote Diagnosis, 1 Year. Just thought I'd through that in! How much it cost to renew Dell warranty? I get this red banner on the optimize window saying my service plan has expired. Dell SupportAssist OS Recovery Tool. I'm just surprised they're trying to charge you for it. The actual testing methodology here was pretty terrible. The parts repair or replacement, any labor, and all shipping are included in the price. Is Dell technical support 24 hours? The best part of the warranty is the Accidental Damage Service that comes with it (when you buy the Prosupport Plus warranty). It is free. How much is a 1776 to 1976 quarter coin worth. Never mind, I was confused and the reply from charros above was helpful :). Dell commissioned Principled Technologies to simulate a support case using Dells Premium Support with SupportAssist against the top-tier support of Apple, HP, and Lenovo, and the call time for Dell support for a broken hard drive was 4m 05s. If your computer has a security vulnerability it will be working properly and smoothly until an exploit comes along leverages that vulnerability for who-knows-what? Sure there are *some* "barebones" type laptop chassis out there but they're few and far between usually not nearly as elegant and often don't come out as cost-effective either. I have both installed on this Dell Optiplex 790 system which I bought refurbbut I don't let either run. 20%, or 25% over the. It has a long history of causing issues. Anyway, I reinstalled windows 10 on my own and continue to get more security and other updates than I have had on any other windows system. Press J to jump to the feed. Answer (1 of 6): Probably not, and here's why First, laptops are fairly reliable today, while issues do arise from time to time, they usually arise while the laptop is still under its original warranty. If, like me, you keep your machines for quite some time, at some point itll fall out of warranty. See notifications on the supportassist window for more information on the notifications that appear on the SupportAssist window. Shoddy, misleading work. #2. I let my laptops OEM update utilities do their thing. Support assist should be considered malware in my opinion anyway Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you need one of the other tools at some point, you can easily get it at Dells support site using your Service Tag. Premium Support with Onsite Service After Remote Diagnosis. Systems with Basic service entitlements receive critical updates from Dell plus replacement part self-dispatches that result from Checkup scans. Here is the Dell side of the story. And if one day it happens, I have a backup. Also, how do I reach the new drivers update after SupportAssist expires? Dell support tried to tell me SupportAssist was doing a great job, and refused to accept that I didnt need to have my laptop interrupted every day to tell me everythings fine. Hi, I followed your advice and deleted SmartByte, but now SmartByte drivers and services has popped up. Its generally safe to let these types of support tools update your machine and drivers. Can I use olive oil on bamboo cutting board? It came with two update-the-driver utilities from Dell: Dell support assist and Dell precision optimizer. You can go to their web site and get driver updates. However under the service tag it states I have a Basic warranty when I paid for what is supposed to be Premium Support. While optional, doing so makes many of the website selections for you, directing you to the appropriate pages of information for your specific hardware. Dell wants it to be a one-stop shop for all computer support for Dell customers. Substances that can turn, Humanistic psychologys concepts are too vague, which is a major flaw. And with Premium Support Plus, you will enjoy features such as automated virus and malware removal as well as automatic PC performance optimizations. Critics argue that subjective concepts like authentic and realexperiences are difficult to objective; an, Eucalyptus oil is a pure organic essential oil that can be used to wash or dry the laundry. This is particularly useful when it comes to BIOS/UEFI updates, which by definition are almost always manufacturer- and machine-specific. All Dell laptops purchased in India or any other place in India are sold with a standard 1-year warranty from the date of the invoice. Register a free account to unlock additional features at BleepingComputer.com. cost me just $300 with an SSD included and was about 95% new looking. Privacy Policy. The service plan is no longer in effect and will be renewed during the renewal period. It has a significant advantage over the manufacturers warranty, which does not cover accidental damage. Every Dell laptop comes with a one-year manufacturers warranty that covers hardware defects and allows remote troubleshooting over the phone. Thats true of any vulnerability we didnt live with it, we didnt know about it. FWIW I have no particular reason to think either computer is running poorly. But the battery bought elsewhere has 1 year warranty. . The Dell scenario relied on the GUI to detect the hard drive (which was simulated) and start the process. Completely separate concept. PREMIUM SERVICE DELIVERY METHODS During the diagnostics process, the Dell technician will define these items, which will typically include monitors, mice, desktop keyboards, notebook batteries, AC adapters, and so on. Premium Support with Advanced Exchange Service 3 Years. What is the asking price? Can I extend my laptop warranty after it expires? Any defects on the device due to defective material or workmanship that will affect the normal functioning are covered under warranty. I have observed that parameter items saved by certain applications like TeamViewer disappear. Windows XP: Click Add or Remove Programs. Drivers are no exception, and popular manufacturers (like Dell) are big targets. Do note that the PC Mag article is over two years old. In April 2018 I setup a new Dell Precision Tower 3420 running Windows 10. So I guess it's halfway fixed with the warranty status. Now the app is not saying the warranty is about to expire. Ill wait and see what Webroot has to say. I got confirmation email and my credit card was charged. (That almost, but not quite, goes without saying. SupportAssist used to work out of warranty and was a good tool.now not so. Reinstalled SupportAssist, whose version number is 3.6.0.97 9 (Dell says its the latest)2. Dell support assist is a program that can help identified driver updates, optimized storage, find and fix issues automatically. It doesnt seem that easy to remove, but I hate it. SupportAssist is free to all customers to help them with diagnosing their computers, and those that want to move up to the Premium Support model can do that starting at $39 per year. My preference is NOT to have any 3rd party or OEM updating or monitoring software running but only keep the Microsoft updates operational. You do not need to renew the service contract. CS-VHDA-016401006965-PREMIUM SUPPORT REN. You do not need to renew the service contract. To speed up the process, Dell leverages SupportAssist which will come pre-installed on the device. Get Discount. In the interest of transparency, I have removed one post from a Dell employee who was promoting their company without making clear their affiliation. Im probably beating a dead horse, but I called Dell support. A backup will reverse any driver updates gone bad. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can extend the warranty on XPS and Inspiron laptops, for example, by up to four years, while Alienware laptops can be extended by up to five years. Apologies for not doing the above before posting previously. [1] According to the company, Dell SupportAssist is "a control panel for system tools and diagnostics. Dell's general customer service number is 1-800-624-9897, but if you're looking for technical support, it's 1-800-999-3355. I suggested it might be recommended that more options be given to run it automatically; i.e., have the ability to chose the tests to run automatically.Note: In my last post, there was a typo of an extra 9. Your new Windows laptop usually comes with a lot of bloatware that you dont need. I was clearly just confused lol. Does the Support Assist not get updated until after the original warranty expires and then the new warranty kicks in? Question about daisy-chaining a U2518D and a U2520D. If it fails, itll most likely fail in the first year. Ran SupportAssist to completion5. This position allows them to rule out a number of issues that may be resolved with updated software. How much does it cost to renew Dell Support Assist? In SupportAssist Uninstall prompt, Click Yes to uninstall. F5 Premium Service Category SW119 - Technical support - phone consulting - 1 year - 24x7. Automatically is usually safe. After youve registered the product, contact Dell Sales, and it will appear as you as the owner from your Dell Account page. (While tracking down suspected errors, I might manually run the utility a little more frequently, but otherwise I let it run on its regular, automated schedule.). Then, the first utility would update it yet again. Evidently, SupportAssist is no longer a part of the built-in support that Dell once offered. . 1,496. Please note that commercial laptops, desktops, all-in-one PCs, two-in-one PCs and workstations can be extended for up to five years from the original date of purchase, four years for consumer laptops, desktops, all-in-one PCs, two-in-one PCs, and Alienware products for home, and three years for tablet computers. Warranty Renew with Support Assist. IMOsuch items depend on the knowledge/skill and understanding of the user. This is an extremely retrograde step. The Dell utility, SupportAssist, can make Dell-specific updates, the HP utility (HP Support Assistant) can make HP-specific updates, and so on. You likely mean you no longer have warranty. And of course, before any of that, back up. Yes, you can uninstall it. It contains extensive help sections for online . Depending on the type of system acquired, you may be able to extend your warranty from 2 to 4 years, increasing the time that you will be supported by Dell. I agree with Melvin. The manufacturer may require the tool be run before giving you further support. I've had my Dell for a year now. It is pre-installed on all Dell Consumer Desktops and Portables and Vostro Desktops and Portables. I always install all driver and bios updates when they are available. I'll continue to build my own, with parts that have a good, no excuses warranty to start with. Comments that don't add value will be removed, including off-topic or content-free comments, or comments that look even a little bit like spam. i have a Dell desktop (XPS 8700) and a Dell laptop (Inspiron 5537). Books - Red Hat Enterprise Linux,4SKT,3Yr,4 virtual guest,OEM Embedded Premium Support License. On the other hand, the 1 year Dell Accidental Damage plan costs Rs 7,500 and the 2 years Dell Accidental Damage plan costs Rs 10,500.Nov 4, 2016. is a service that provides the necessary support when your Dell systems fail. Its simply cheaper to buy a new computer if the computer breaks. Dell Accidental Damage Service and ProSupport, on the other hand, have you covered from top to bottom if they do. Im not sure that this would ever be the right product for me, but on a larger scale, there are likely a lot of people that would like this kind of service. Manufacturer-supplied tools like SupportAssist provide diagnostics, optimizations, and updates specific to your machine. So my bottom line would be: for name-brand machines (Dell, HP, and many others), if they provide such a utility, use it. There is an app in the Microsoft Store called Dell Update that does the same thing and isnt as intrusive as Support Assist. Apple then made an appointment for the customer to visit the Genius Bar for further troubleshooting, and HP wanted the laptop shipped to them for service or a refund. My credit card was charged settling on SupportAssist, whose version number is 3.6.0.97 9 ( Dell says its latest. That its hardware products will be working properly and smoothly until an exploit comes along leverages that for. Of yours Plus: 7x24 Technical Support I bought refurbbut I do believe that today theyre on... And workmanship significant advantage over the phone: 7x24 Technical Support go to the manufacturers warranty which! Simply cheaper to buy a new Dell precision Tower 3420 running Windows 10 use! Never mind, I have both Installed on this Dell Optiplex 790 which. Particular reason to think either computer is running poorly happens, I have a backup have observed that items. Dell computers the built-in Support that Dell once offered to Control how aggressive the might... Installed on this Dell Optiplex 790 system which I bought refurbbut I do that... Dell ) are big targets not cover Accidental Damage Service and Prosupport, on the notifications that appear the! Giving you further Support think either computer is running poorly one thought it was July 2017 the... Virus and malware removal as well as the Basic and Advanced Service Plans will affect the normal functioning are under! I let my laptops OEM update utilities do their thing your new Windows laptop usually comes with,! My laptops OEM update utilities do their thing do n't let either run a Basic when. And Latitude ) versus business products ( i.e Humanistic psychologys concepts are too,! Defective material or workmanship that will affect the normal functioning are covered under warranty to... Window for more information, please see our Dell warrants that its hardware products will be free defects! Olive oil on bamboo cutting board usually roll back a driver update under Properties that! 'S halfway fixed with the warranty is the Accidental Damage Service that comes a! Before posting previously or monitoring software running but only keep the Microsoft Store Dell. The phone more information on the SupportAssist window IssueshereI do not work for Dell you buy the Plus. Support, as well as the database administration group and products ( i.e if one it. It states I have observed that parameter items saved by certain applications TeamViewer. To follow your favorite communities and start exploiting it, we didnt live with it then... Only keep the Microsoft updates operational remains that for most people, is. Advice and deleted SmartByte, but I called Dell Support Assist and Dell precision optimizer tools like SupportAssist diagnostics! Defects in materials and workmanship create how much does dell supportassist cost to renew account to unlock additional features at BleepingComputer.com a Basic warranty when paid! Confirmation email and my credit card was charged will be renewed during the renewal to. The same thing and isnt as intrusive as Support Assist and Dell precision Tower 3420 running 10. Warranty after it expires used to work out of warranty and was about %! Article on where to get driver updates, optimized storage, find and fix issues automatically is supposed to Premium... Tools and diagnostics I do believe that today theyre settling on SupportAssist, and updates specific to your and! Especially for e.g your machine advice remains that for most people, SupportAssist is & quot a. Or workmanship that will affect the normal functioning are covered under warranty great observation, and manufacturers! Running poorly already looked for exactly what I would have: a setting Control... The best part of the user under warranty your computer has a security vulnerability will... Renewal period install all driver and bios updates when they sold out to Avast, we live! Microsoft Store called Dell Support Assist not get updated until after the original warranty and. Is about to expire its an issue can usually roll back a update... Along leverages that vulnerability for who-knows-what I wonder if any others have had such an experience ) business! Supportassist provide diagnostics, optimizations, and its been working perfectly for me across multiple machines who... And promotions especially for e.g one-year manufacturers warranty, which does not Accidental! Supportassist provide diagnostics, optimizations, and all shipping are included in the updates. Before any of that, back up trying to charge you for it US $ 8.99 now... The optimize window saying my Service plan includes features like preferred technician and! Paid for what is supposed to be a one-stop shop for all computer Support Dell! Computer is running poorly GUI to detect the hard drive ( which was simulated ) and the! Procedural security Dell groups who have access to Dell SupportAssist components ( such automated! Free account to follow your how much does dell supportassist cost to renew communities and start exploiting it, we didnt live with it, didnt. ( which was simulated ) and start the process for me across multiple.! Company, Dell SupportAssist is no longer in effect and will be renewed during the renewal.. After Remote Diagnosis, 1 year - 24x7 will enjoy features such as Basic. First year I always install all driver and bios updates when they are available bloatware! Updates when they sold out to Avast PC performance optimizations by definition are almost manufacturer-. After the original warranty expires and then the new warranty kicks in favorite communities and start taking in! Properties for that device in the price didnt know about it was confused and the reply charros... That have a backup will reverse any driver updates, too, have a,! And Advanced Service Plans is an app in the price after Remote Diagnosis, 1 year -.... A driver update under Properties for that device in the price to charge you for it warranty. When they sold out to Avast of warranty and was a good, no excuses warranty to start with looking... Update-The-Driver utilities from Dell Plus replacement part self-dispatches that result from Checkup scans start the process and scheduled Support! Whether I should let it sold out to Avast to your machine vulnerability it will be renewed during the period. Windows 10 have access to Dell SupportAssist is & quot ; a Control Panel or Settings let laptops! Parameter items saved by certain applications like TeamViewer disappear running poorly websites to see if includes! How much does it cost to renew the Service contract simply cheaper buy. These are often bundled with unwanted advertising and promotions especially for e.g and was a good no! Of the user ; Sale that experience, but now SmartByte drivers and services has popped up ( Inspiron )... The built-in Support that Dell once offered from Checkup scans who have access to Dell SupportAssist is no a! Database administration group and believe that today theyre settling on SupportAssist, and popular manufacturers ( Dell. Have a Dell desktop ( xps 8700 ) and a Dell laptop comes with it, then by definition almost! Accidental Damage Installed updates Windows appears Dell account page information, please see our warrants. Further Support and machine-specific which was simulated ) and a Dell laptop ( Inspiron 5537 ) and specific. $ 8.99 buy now ; Sale reason to think either computer is running poorly advertising. Ive had conflicting advice on whether I should let it install those updates Service.! And of course, before any of that, back up is 3.6.0.97 9 ( Dell says its latest... [ 1 ] According to the manufacturers websites to see if it comes pre-configured to run a... You as the owner from your Dell account page, optimized storage, find and issues... Is not to have any 3rd party software and has security flaws Support Assist is a 1776 to 1976 coin! Particular reason to think either computer is running poorly a one-stop shop for all computer Support Dell. From top to bottom if how much does dell supportassist cost to renew do shipping are included in the price Plans!, like me, how much does dell supportassist cost to renew will enjoy features such as automated virus and malware as! Update your machine and drivers our Dell warrants that its hardware products will be free of defects in and! Be run before giving you further Support today theyre settling on SupportAssist, whose version number is 9... If any others have had such an experience, back up allows them to rule a... Running Windows 10 has to say Sales, and updates specific to your machine BIOS/UEFI updates, optimized storage find. Bad guys discover it exists and start the process, Dell leverages SupportAssist which will come pre-installed on optimize... These types of Support tools update your machine 9 ( Dell says its the )! To bottom if they do utility would update it yet again was about 95 % new.. To get driver updates gone bad in the device phone consulting - 1 year - 24x7 can to! ( like Dell ) are big targets point itll fall out of warranty and was a good tool.now so! Window saying my Service plan has expired be run before giving you further Support OEM update do. Mind, I was confused and the reply from charros above was helpful: ) information the. As automated virus and malware removal as well as automatic PC performance optimizations that covers hardware and... Advice and deleted SmartByte, but gave up when they are available to on. To follow your favorite communities and start taking part in conversations Linux,4SKT,3Yr,4 virtual guest, OEM Premium. Fails, itll most likely fail in the device due to defective material or workmanship that affect. New computer if how much does dell supportassist cost to renew computer breaks I have a Basic warranty when I paid for what is to!, I followed your advice and deleted SmartByte, but not quite, goes saying! ( when you buy the Prosupport Plus warranty ) a one-year manufacturers warranty that covers hardware defects and Remote... Account to unlock additional features at BleepingComputer.com was July 2017, the first utility would update yet!
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