didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." I list everything from legendary rock band tickets to the newest pop sensation concerts. (I wanted to buy time to see what legal recourse I have here). 5 2022 . Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? That means that when tickets are late, or don't arrive at all, it could be the seller's fault. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. vertical wind turbine for sailboat. 8 The following figure show in detail. At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). I cannot reach them either. Stubhub should not be allowed to sell things it does not have, end of story. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. And the caller said, not at all but they just want me to send the invoices, thats all. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. A review of Stubhubs file was done in February 2022. This very issue happened to me. Select the "Envelope" in the upper right-hand corner. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. So stub hub had his company collect on it ? de jure or de f acto unable to fulfill, or fails to. Frustrating that they claim its user friendly but this stuff can happen. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. After the switch, you will enter the email address you use to access the community in order to reset your password. Was told a manager will call me back. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. arbitrator if the arbitrator has become. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. None of these are valid grounds for you to cancel your StubHub sale. Follow the steps below to send a private message: 1. All Rights Reserved. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. Physically unable to perform job. Especially one without a history. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. Danielle is the author of this solution article. I have a question about Stubhubs seller protection. Customer Reviews are not used in the calculation of BBB Rating. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Complaint Details. Stubhub initially said I could be refunded, but since refused. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. How to update your user name Stubhub is charging me excessively for the tickets I posted for sale. We apologize to fans whove experienced issues, we know this isnt an ideal experience. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. I've been waiting on the phone for customer server for almost 3 hours. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. We are changing the way you register and sign-in to the StubHub Community. Is there anything I can do to avoid paying the stubhub fee for this? The "FanProtect Guarantee" is StubHub's return policy. Help us improve this article with your feedback. They made me gather evidence of scan report and provide proof of purchase. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. when i try to make a new account with that email it says an account with that email already exists. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. Ask the Community I sold 100k worth of Mags & Tires in 2 years. If you are required to distribute the tickets. See our. Yes, I did.No, I didn't. Ticket Marketplace. If you can't deliver the tickets you sold on StubHub, you need to tell us. This could include information from your tickets (which you should save) or information from the event location. They charged me $330.00 as the tickets sold for $280 plus their fee. When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. I input a $500 gift card into a guest account to buy tickets and the request timed out. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. That is the one good thing about StubHub. Yes No Still Need Help? Open the SeatGeek app. 1,304 complaints closed in the last 12 months. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. Transfer my StubHub mobile phone tickets to a family member? Ben - Los Angeles, California. Yes (in special circumstances). Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Press question mark to learn the rest of the keyboard shortcuts. 05.04.2022 how do i import data into django? BaseballIndustryMLBSportsTop Story [.] We are changing the way you register and sign-in to the StubHub Community. Also, bought the ticket 2 days ago. I need to cancel the tickets sold here on StubHub. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. StubHub contacted me and told me I needed to get scan reports from the . To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). You would probably be better off selling on craigslist or on a facebook group. I feel terrible that I inadvertently listed and sold on both platforms. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. Can the buyer just be refunded when the order was cancelled? Starting off 2023 right with this absolute peach of a Press J to jump to the feed. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. If I chose the option to get refund no action was required. Stubhub came to BBBs attention in 2002. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. BBB Business Profiles are subject to change at any time. Very frustrated with them. I need my refund to be issued now. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate A review of Stubhub's file was done in February 2022. Your boss's inability to be organized is not your problem! Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. 1. I tried on my phone, my computer and even tried with and without WiFi. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. Lindsay is the author of this solution article. We send emails as a courtesy when your tickets sell. I asked to be transferred to a supervisor, which he doesnt do. If you have replacement tickets to offer, list the ones you have. Any advice is appreciated. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. Employee cannot physically perform job. Sold tickets on Stubhub for the first time. However, fees are exorbitant and not well disclosed. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. (this is the 15th business day) Also told I will receive a call back from the compensation department. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. We purchased tickets to a devils game on 1/1/23. I'm pretty pissed nonetheless. 2. 6 1 Shiraz Mawani Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. They insist the calls are all recorded. Just have to hope whoever buys it uses it and doesn't file claim. I just got my 120% credit, but I would rather have the cash. Anybody hear about this? That's what happened here. This is irreparable damage. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Theyre going to have to do a lot of work this year to build these relationships back, they said. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. Well guide you through the process. [.] (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Why is a seller allowed to pull tickets and instantly relist them for a higher price? The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? I list everything from legendary rock band tickets to the newest pop sensation concerts. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. I tried to remove it and there was site issues on StubHubs side. 1Did you read books? Yes Help us improve this article with your feedback. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. Sells Music & Sports Tickets. 4. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Create an account to follow your favorite communities and start taking part in conversations. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. 3rd time was given a new section and seat number and assured that we would have tickets emailed. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". What a ripoff and they are totally unreachable. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Create an account to follow your favorite communities and start taking part in conversations. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). The company posted an explanation and apology itself at the beginning of the week on Twitter. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Not professional business. All Rights Reserved. I have tried mutiple computers and browsers. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. Order # *********. So sorry for the delay here! I'll be at MSG2 myself on Monday night so maybe I'll see you there. What is the return policy for StubHub? Second time immediately disconnected. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. The StubHub platform simplifies the selling process from beginning to end. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . The refund will take 5 to 8 days. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Got a full refund, plus a $100 coupon for a ticket. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. AMA ? couldn't get paid for the ticket. They probably have locked you out so fuck them and follow my direction so you can get your money back. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Stubhub came to BBB's attention in 2002. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. they refused to refund me, i tried to dispute it through paypal and that was also declined. Follow the steps below to send a private message: 1. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I understand the concerns noted and will address this as it pertains to StubHub policies. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. Would not recommend purchasing tickets from. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. Dont forget, Monday is MLK day and a holiday. It's easy! Under "Sent to", type in the moderator's name you would like to send a message to. Customer service all the way to your seat, 2000-2022 StubHub. [.] Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Stalked for a long time. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. Can the 60 day clock start now? The ticket ended up selling before I could remove it. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Very disappointed! If there aren't missing details in the addresses, please. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. Click or tap 'Sell your ticket' under the order information. Press question mark to learn the rest of the keyboard shortcuts. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. 3. I have a vpn and never could get to the tickets because they used my apple relay email? BBB is here to help. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. stubhub unable to fulfill 05.04.2022 how do i import data into django? Stay away from Stubhub if you're a seller. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. The Seller (and not StubHub) sets the prices for the Tickets. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. This opens the 'Edit listing' page, where you can change the price per ticket. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. I have full proof that I bought the tickets and the package is coming in today. None of these are valid grounds for you to cancel your StubHub sale. This thread, which was posted to Reddit's r/antiwork . Let's start with the everyday circumstances. Something similar happened to me for the Baltimore 13 show. Help us improve this article with your feedback. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket?
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